Terms and Conditions
The Title in any goods or services does not pass to the customer until all monies are received in full and all cheques
cleared. Service & Repair (including Body Shop): Please refer to the terms and conditions below. Parts & Accessories
Sales: Please refer to terms and conditions below. Notwithstanding the provisions of clauses 6.1 through 6.5 (inclusive)
below, bespoke goods (i.e. unique to the customer or the vehicle) cannot be returned for credit or refund.
1.1. These terms and conditions, together with the details on the Order Form or Job Card, are intended to contain
all the terms of the agreement (Agreement) between us Lind Group Holding Company Ltd (which said
designation, unless otherwise specifically stated, includes all subsidiaries and associated businesses thereof,
and which shall hereinafter be referred to as the Company/We/we/Us/us) and you the customer (You/you)
relating to the repair, servicing or other work (the Work) to the vehicle identified on the Job Card (Vehicle)
and/or to the supply of goods, parts or other items to be supplied by the Company, whether or not in
conjunction with the Work (Goods). If you wish to rely on any amendment or addition, you should ensure it is
confirmed in writing by one of our duly authorised representatives.
1.2. If we agree any variation in the Work to be done or Goods to be supplied, this shall be deemed to be an
amendment to the Agreement rather than a new agreement.
1.3. You warrant that you own the Vehicle or are duly authorised by the owner to enter into the Agreement for the
Work to be done on it on these terms. Further, you expressly authorise Lind Group Holding Company Ltd and
its servants or agents to use the Vehicle on the highway and elsewhere for all purposes in connection with
1.4. We reserve the right to refuse to carry out any Work on any Vehicle which we consider, in our sole opinion, to
be unsafe and/or unroadworthy. Further, we may refuse to carry out any Work which may, in our sole opinion,
render the Vehicle unsafe and/or unroadworthy.
1.5. Where we are undertaking Work and identify, in our sole opinion, a need for further essential safety related
repair, you will be advised accordingly. Should you decline to authorise such further repair, you will be required
to sign the requisite documentation. Should you decline to sign such said requisite documentation, then you
will be obliged to arrange transportation of the Vehicle from our premises at your own cost.
2.1. An estimate is our considered approximation of the likely cost of the Work and/or Goods and is valid for 14
days from when we provide it to you.
2.2. Any estimate is based on the published price for the Goods involved at the time of the estimate. If the
manufacturer or other supplier of the Goods changes the published price after the date of the estimate, we
will notify you of any consequent increase in the estimate. If the increase will be more than ten per cent (10%)
of the total estimate, you may give notice within 14 days cancelling the Agreement. If we do not receive
notice of cancellation within this period, the estimate will be amended as proposed.
2.3. Unless otherwise agreed in writing, if it appears during progress of the Work that the estimate will be
exceeded by more than ten per cent (10%) of the total, we will notify you and will not continue with the Work
unless you expressly authorise us to do so.
2.4. If you have left the Vehicle with us for an estimate but have not accepted that estimate, or have declined it
but failed to collect the Vehicle, within 14 days of the date of the estimate or (if later) the date of cancellation,
we may charge you for the storage of the Vehicle from the end of that period.
2.5. Unless otherwise stated, all estimates are exclusive of any applicable Value Added Tax (VAT), tariffs or
3. Completion of Work and Payment
3.1. We will use our best efforts to complete the Work or supply the Goods within any time estimate we may have
given to you but will not be liable for delays due to any matter or cause outside our control.
3.2. We shall be entitled to sub-contract all or any part of the Work but will be responsible for the quality of the
3.3. If for any reason we do not carry out the Work in full, we will charge you only for Goods actually supplied or
fitted, and a reasonable amount for any Work actually done.
3.4. We will notify you when the Work is complete and the Vehicle and/or the Goods are ready for collection and
(unless you have a credit facility with us, in which case you must comply with the terms agreed in relation to
such credit facility) you must pay for the Work and/or Goods upon collection. Subject thereto, all payments
must be made in cash or by a UK credit/debit card, unless we have agreed to accept a cheque, in which case
the cheque must be drawn on a UK clearing bank and received not less than six working days before you
collect the Vehicle and/or Goods.
3.5. We are entitled to retain the Vehicle and/or Goods until you have paid for the Work and/or Goods in full.
3.6. If you fail to pay the full amount due or fail to collect the Vehicle and/or Goods:
3.6.1. within 7 days of being notified that the Work is complete and/or that the Goods are ready for
collection, we may charge you for the storage of the Vehicle and/or the Goods from the end of that
3.6.2. within 3 months of being notified that the Work is complete and/or that the Goods are ready for
collection, we may (after giving you the requisite notice of our intention to do so if you have not paid
the full amount due and collected the Vehicle and/or Goods before such notice expires) sell the Vehicle
and/or the Goods, deduct the amount owing to us (including statutory interest, storage charges and
the costs of sale) and pay the balance to the entitled beneficiary.
3.7. Unless otherwise agreed in writing, the Goods will be deemed to have been delivered to you at our premises
when you collect them.
3.8. We will retain all parts replaced during any Work done, except for any to be returned under warranty or service
exchange arrangements, and will be free to dispose of them as we see fit unless you specifically request that
they be returned to you at the time you contract for the service or repair.
4. Transfer of Ownership and Risk
4.1. The Goods will continue to belong to us until you have paid for them in full. However, you will be responsible
for any loss or damage from when they are delivered to you and should insure accordingly.
4.2. Where a party who, so far as the Company is aware, has the authority to collect the Vehicle or Goods, collects
the same, the Company shall not be responsible to the customer for any loss or damage resulting on the
grounds that such party had in fact no such authority. This clause shall apply notwithstanding that delivery
may have been made without payment of the Company’s account. Further, it shall not be obligatory upon the
Company to seek confirmation of the authority of any party reasonably believed to be then, or to have been
at some time, connected with the customer.
5. Loss, Damage and Liability
5.1. You shall inspect the Vehicle and/or Goods as soon as reasonably practicable following collection or delivery
thereof and shall notify us in writing of any claims in respect of damage to or alleged defect in the Goods
and/or Work supplied by the Company within 7 days of collection or delivery. If you fail to give such notice,
the Goods and/or Work shall be conclusively presumed to be in all respects conforming to the Agreement and
free from any defect which would be apparent on reasonable examination thereof and you shall be deemed
to have accepted the same.
5.2. Any claim relating to non-delivery of Goods must be notified to the Company within 7 days of the date of
dispatch shown on the order or invoice.
5.3. We will carry out the Work on the Vehicle with reasonable care and skill and warrant it will remain free of
defects in workmanship for a period of 6 months or 7,500 miles or, in the case of a motorcycle 6 months or
2,000 miles, whichever occurs sooner, from the date the Work is completed. However, such warranty will not
apply if the Vehicle is involved in an incident or if and to the extent that a defect is caused or worsened by
5.3.1. failing to inform us promptly of the defect and allowing us promptly to examine the Vehicle and
endeavour to remedy the defect
5.3.2. misusing or neglecting the Vehicle or using it or permitting it to be used for racing, rallying or similar
5.3.3. failing to comply with instructions from the manufacturer or from us concerning the treatment,
maintenance and care of the Vehicle and/or Goods or to have it/them serviced in accordance with
the manufacturer’s instructions
5.3.4. fitting the Vehicle, or permitting it to be fitted, with parts or accessories which have not been approved
by the manufacturer (whether expressly or implicitly), or
5.3.5. altering the Vehicle and/or Goods, or permitting it/them to be altered, in any manner which has not
been approved by the manufacturer.
5.4. We will supply the Goods with the benefit of the manufacturer’s warranty. The manufacturer’s warranty is
additional to your statutory rights and is not affected by any change of ownership of the Goods. Remedial
work under the manufacturer’s warranty may be carried out by any dealer or service workshop in the European
Economic Area authorised directly or indirectly by the manufacturer, who may repair or replace any defective
Goods or (if he considers repair or replacement uneconomic) refund an appropriate part of the price you paid
5.5. If the Work includes painting then, if the metal to be painted is rusted, we will take all reasonable precautions
to prevent rust penetrating the paint after completion of the Work but cannot guarantee that this will not
happen or that the new paintwork will match existing paintwork exactly.
5.6. You must observe the instructions for use, cautionary notices and other technical information and data
supplied with any Goods.
5.7. Subject to the provisions of the Consumer Rights Act 2015, and always excepting fraud, death or personal
injury resulting from our own negligence, we limit our liability for any breach of the Agreement to the amount
you have paid for the Work and/or Goods, and expressly exclude all liability for loss of profit, goodwill or
contracts and for any indirect, consequential or economic loss.
5.8. You undertake to remove any items of value not related to the Vehicle as we will not accept any liability for
loss or damage to such items which is not attributable to our own negligence.
5.9. Should the Vehicle incorporate a recording device, for example a dashboard camera, interior camera or
onboard camera, you undertake to disconnect the same prior to the Work commencing; alternatively, you
grant your permission for us to disconnect any such recording device. This is a condition of the Agreement
between you and us and is pursuant to our obligations under Data Protection and privacy provisions.
6. Returned Goods, Distance Selling and Off-Premises Contract
6.1. Where the parties have contracted in person on our business premises, we may (at our sole discretion) accept
the return of any Goods which you did not specifically order provided that you return them in the same
condition as when supplied. Any such returns must be concluded within 14 days of delivery, you must produce
our original invoice and pay (at the rate current on the date of return) our handling charges for returned Goods.
6.2. If you are a consumer and this Agreement has been concluded
6.2.1. without any face to face contact between us or anyone acting on our respective behalves, or
6.2.2. in the simultaneous physical presence of you and us but in a place which is not the business premises
of us, you may give notice cancelling this Agreement within 14 days of taking delivery of the Goods.
To exercise the right to cancel, you must inform us in writing of your decision to cancel the Agreement
(e.g. letter sent by post, fax or e-mail).
6.3. If you cancel the Agreement pursuant to clause 6.2. hereof, we will reimburse all payments received from you,
including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any
Goods supplied, if the loss is a result of unnecessary handling by you. We will make the reimbursement without
undue delay, and not later than 14 days after we receive back from you the Goods supplied or (if earlier) 14
days after you provide evidence that you have returned the Goods. We will make the reimbursement using
the same method of payment as you used for the initial transaction, unless we have expressly agreed
6.4. If you cancel the Agreement pursuant to clause 6.2. hereof, you shall return the Goods without undue delay
and in any event no later than 14 days after you communicate the cancellation of the Agreement to us. You
will be responsible for the direct cost of returning the Goods but, in any event, such cost shall not exceed the
sum of £100.00 (One Hundred Pounds). You shall be responsible for any diminished value of the Goods
resulting from the handling other than what is necessary to establish the nature, characteristics and
functioning of the Goods.
6.5. Save as above, we will not accept the return of any Goods which are not defective.
6.6 We cannot accept returns for items from the sale collection, helmets, boots or items which have been personalised.
7. Notices and Jurisdiction
7.1. Unless otherwise stated herein, any notice provided for in this Agreement must be in writing and be sent by
first class post to the residence or place of business of the person to whom it is addressed. It will be assumed
that such a notice has been received by the addressee no later than two days after posting.
7.2. Any telephone calls made between you and us may be recorded and the contents of such conversations used
to support this Agreement.
7.3. This Agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom
will have exclusive jurisdiction in relation to this Agreement.
8. Dispute Resolution
8.1. In the event of a complaint or dispute of any kind our complaints handling procedure can be found on our
website at www.lind.co.uk/terms-and-conditions/complaints-procedure and is available from us on request.
8.2. Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the
dispute to the following Alternative Dispute Resolution processes,
8.2.1. where your complaint relates to a motorcycle, we recommend you contact the Motorcycle Industry
Association (MCIA) who operate a CTSI approved Alternative Dispute Resolution scheme which we
are prepared to engage with. For details of this service you can contact the MCIA, 1 Rye Hill Office
Park, Birmingham Road, Allesley, Coventry CV5 9AB; telephone 02476 408000
8.2.2. where your complaint relates to a motor vehicle (other than a Motorcycle), we recommend you contact
the Motor Ombudsman who operate a CTSI approved Alternative Dispute Resolution scheme which
we are prepared to engage with. For details of this service you can contact their information line on
0345 2413008 or visit www.themotorombudsman.org
8.3. Where any dispute cannot be resolved through the appropriate ADR process, the Agreement and Contract
shall be governed by and construed in accordance with the laws of England and Wales and shall be subject
to the exclusive jurisdiction of the English Courts.
Where we hold a record of your consent to do so, we may use the information you have provided to us now and in the future:
(i) to provide you with information on products and services for marketing purposes; (ii) for market research, and (iii) tracking
of sales data. We will also disclose this information to members of the relevant manufacturer’s or concessionaire’s group of
companies and other companies for such purposes. If you prefer this not to happen, please contact us at firstname.lastname@example.org so
that our records may be amended accordingly