Delivery, Returns & Exchanges
Delivery is free to almost all UK postcodes on orders above £75, but are otherwise charged at £3.99.
AB, FK, IV, KW, PA, PH, HS & ZE postcodes ship at £9.99 per item.
Following your order confirmation, we will endeavour to dispatch your item(s) within 3 - 5 business days. DPD Tracking details will be provided, and you can track the status of your order within your online store account or via the DPD app.
EUROPEAN & WORLDWIDE DELIVERY
The best shipping rates for you will be calculated at the checkout.
European and Worldwide shipping to selected countries is now available through our courier DPD. Following your order confirmation, we will endeavour to dispatch your item(s) within 3 - 5 business days. Delivery times will vary based on location. The best shipping rates will be calculated at the checkout. DPD Tracking details will be provided, and you can track the status of your order within your online store account or via the DPD app.
There are however some countries we're unable to ship to through LIND online. If you reach the checkout stage and your unable to order your item(s), email us at firstname.lastname@example.org and we'll be able to arrange your order and get the item(s) sent out to you.
CLICK & COLLECT
After selecting the Click & Collect option at checkout, we will prepare your order and send you a notification when your item(s) are ready to collect. In most cases we endeavour to supply orders with next working day collection.
RETURNS & EXCHANGES
If you’re looking to return or exchange your order for whatever reason, then we’re here to help. We offer a full refund or exchange within 30 days of receiving your order. You can return your product for a store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our returns and exchange policy:
- Returned items must have tags still on and be returned in original packaging;
- Returned items must have no visible signs of wear or use;
- Helmets, Gloves or Boots cannot be returned;
- If you wish to return a discounted item, you must tell us within 14 days of receiving the goods and then return the items within 14 days for an exchange or full refund.
This does not affect your statutory rights to return faulty goods.
To initiate a return or exchange, please complete the following steps:
- Email us at email@example.com with your order number and your desire to return your item(s) and we will advise you of the store address to return your item(s) to.
- Send all items back to us using the address provided, or if convenient return the items to your local LIND dealership.
Refunds are processed within 2 working days of receiving the returned goods; refunds can take a maximum of 10 business days to clear onto the original payment card.
We do not cover return shipping fees, please contact us for return instructions. Please ensure you return items carefully as we are not responsible for any lost or damaged goods during the returns process.
Please contact us at firstname.lastname@example.org if you have any further questions, or call us at any of the stores and we’ll be delighted to help.