Please check your spam/junk email folders for your order confirmation email. If you are unable to find it there, please contact us by emailing hello@lind.co.uk.

If your order contains incorrect items upon delivery, please
contact by emailing hello@lind.co.uk or call the store that despatched your order: https://www.lind.co.uk/locations and we'll resolve the issue as quickly as we can. Please mention the name of the incorrect item.

Discount codes can be entered at the checkout in the discount code box. If the promo code is valid, the order total will show the discount. Discount codes must be applied before processing payment, we cannot apply them retrospectively. Discount codes cannot be used on e-bikes, gift cards, special order non-stock items, or sale items unless stated otherwise. Only one code will apply per transaction.

We will do our best to assist you if you need to alter your
order before it is despatched. Contact us as soon as possible after placing your order, during opening hours you can call our stores: https://www.lind.co.uk/locations or email hello@lind.co.uk any other time. If you have selected Click & Collect, please call the store you are collecting from.

Delivery is charged at £4.99 to all UK mainland postcodes.

At present, we do not offer international shipping on our website. Please contact us directly and we may be able to process your order through our stores.

For items in stock, we endeavour to despatch within 3-5 business days. We will email despatch confirmation along with a tracking link. Please note, some products are not held in stock and may take longer to arrive. If you have any queries, email us: hello@lind.co.uk.

If you do not receive your order after an extended period of
time, or if the tracking information indicates that your order was delivered but it wasn't, please contact us: hello@lind.co.uk and we will work with our courier service to resolve the issue as quickly as possible.

We will endeavour to help, but this will depend on the status of your order. Contact us as soon as possible after placing your order, during opening hours you can call our stores: https://www.lind.co.uk/locations or email hello@lind.co.uk any other time. An address cannot be changed once the order has been despatched.

We use multiple stock locations to send our orders so you may receive more than one parcel if your items are in stock in separate locations. If you have any doubts about your order, please don’t hesitate to contact us: hello@lind.co.uk.

If your order has arrived with damage or is defective, please contact us by emailing hello@lind.co.uk within 3 days of delivery and attach photographs of the damage. We will resolve as quickly as possible.

If you’re looking to return your order for whatever reason,
then we’re here to help. We offer a full refund within 30 days of receiving your order*. You can return your product for a store credit or a refund to the original payment method.

*Please note the following exceptions to our returns policy:

• Returned items must have tags still attached and be returned in original, undamaged packaging;
• Returned items must have no visible signs of wear or use;
• Face Wear (Including Face Masks) and Underwear cannot be returned due to strict health and safety regulations;
• Any product which has been test fitted to a motorcycle is considered used and cannot be returned.

This does not affect your statutory rights to return faulty
goods.

Post your return to the address on the returns card inside your parcel and enclose the card. If you do not have a returns card, contact us: hello@lind.co.uk and we will let you know the next steps.
We do not cover the cost of returns. Please ensure you return items carefully as we are not responsible for any lost or damaged goods during the returns process. We strongly recommend using a tracked shipping service.

Alternatively, you can take your return to any LIND dealership.

Once your return reaches us, it can take 3-5 business days for our team to initiate the refund and up to 10 business days for your bank to process this.

If you require a different size, you will need to place a new order.

For assistance with bike parts, please contact us by emailing hello@lind.co.uk with your bike model and year, or VIN number, and our experts can help. Alternatively, you can call our stores: https://www.lind.co.uk/locations and our teams will be happy to help.

Product warranties differ depending on item and brand and will vary in length and inclusions. If you have any warranty questions, before or after your purchase, please contact us by emailing hello@lind.co.uk.

We carefully select the very best products from our brands, but this doesn’t mean we can’t help you out. If there’s a specific item you’re after from one of the brands we stock, get in touch and we may be able to do a special order.

Click here to see our size guide.
If you need further assistance with sizing, our merchandise team in-store will be happy to help.

Discount codes can be entered at the checkout in the discount code box. If the promo code is valid, the order total will show the discount. Discount codes must be applied before processing payment, we cannot apply them retrospectively. Discount codes cannot be used on e-bikes, gift cards, tickets or sale items unless stated otherwise. Only one code will apply per transaction.

Your online gift card code can be entered at the checkout in the 'Gift Cards and Discount Codes' box.
The value will be deducted from your order total before processing payment.
If your order is refunded, the funds will go back to the original gift card code.

Payments can be made using Visa, Mastercard, and American Express debit and credit cards.

You can also checkout using Shop Pay, Google Pay, Apple Pay and Klarna.

If you have an online store gift card, the code can be entered at the checkout and the amount is deducted from the final total. The remaining balance can be paid by any other previously mentioned method.