I have placed an order, but I haven’t received a confirmation email?
Please check your spam/junk email folders for your order confirmation email. If you are unable to find it there, please contact us by emailing firstname.lastname@example.org
How do I redeem a discount code online?
Discount codes can be entered at the checkout. If the promo code is valid, the order total will show the discount. Discount codes must be applied before processing payment, we cannot apply them retrospectively.
Discount codes cannot be used on e-bikes, gift cards or sale items unless stated otherwise. Only one code will apply per transaction.
How do I use an online gift card?
Your online gift card code can be entered at the checkout. The value will be deducted from your order total before processing payment. If your order is refunded, the funds will go back to the original gift card.
I want to order parts & accessories for my bike, but I am not sure if they will fit?
For assistance with bike parts, please contact us by emailing email@example.com with your bike model and year, or VIN number, and our experts can help. Alternatively, you can call our stores: https://www.lind.co.uk/locations and our teams will be happy to help.
The item I want isn’t on your website, can you get it for me?
We carefully select the very best products from our brands, but this doesn’t mean we can’t help you out. If there’s a specific item you’re after from one of the brands we stock, get in touch and we may be able to do a special order.
How much is delivery within the UK?
Delivery is free to almost all UK postcodes on orders above £75, but are otherwise charged at £3.99, unless there is a specific promotion.
How long will my order take to be delivered?
For items in stock, we endeavour to despatch within 3-5 business days. We will email despatch confirmation along with a tracking link.
Please note, some products are not held in stock and may take longer to arrive. If you have any queries, email us: firstname.lastname@example.org
My delivery is missing an item, what should I do?
We use multiple stock locations to send our orders so you may receive more than one parcel if your item(s) is in stock in separate locations. If you have any doubts about your order, please don’t hesitate to contact us: email@example.com
I have received an incorrect item, what should I do?
If your order contains incorrect items upon delivery, please contact by emailing firstname.lastname@example.org or call the store that despatched your order: https://www.lind.co.uk/locations and we'll resolve the issue as quickly as we can. Please mention the name of the incorrect item.
What happens if my parcel goes missing?
If you do not receive your order after an extended period of time, or if the tracking information indicates that your order was delivered but it wasn't, please contact us: email@example.com and we will work with our courier service to resolve the issue as soon as possible.
Can I change the delivery address of my order?
We will endeavour to help, but this will depend on the status of your order. Contact us as soon as possible after placing your order, during opening hours you can call our stores: https://www.lind.co.uk/locations or email firstname.lastname@example.org any other time. An address cannot be changed once the order has been despatched.
Can I cancel or change my order after I have placed it?
We will do our best to assist you if you need to alter your order before it is despatched. Contact us as soon as possible after placing your order, during opening hours you can call our stores: https://www.lind.co.uk/locations or email email@example.com any other time. If you have selected Click & Collect, please call the store you are collecting from.
Do you deliver internationally?
At present, we do not offer international shipping, but look out for this service returning soon.
How long do I have to return my order?
If you’re looking to return your order for whatever reason, then we’re here to help. We offer a full refund within 30 days of receiving your order or 14 days for sale items and helmets*. You can return your product for a store credit or a refund to the original payment method.
*Please note the following exceptions to our returns policy:
- Returned items must have tags still attached and be returned in original packaging;
- Returned items must have no visible signs of wear or use;
- Face Wear (Including Face Masks) and Underwear cannot be returned due to strict health and safety regulations;
- Any product which has been test fitted to a motorcycle is considered used and cannot be returned.
This does not affect your statutory rights to return faulty goods.
My item has arrived damaged, what should I do?
If your order has arrived with damage or is defective, please contact us by emailing firstname.lastname@example.org within 3 days of delivery and attach photographs of the damage. We will resolve as quickly as possible.
How do I return an item?
Post your return to the address on the returns card inside your parcel and enclose the card. If you do not have a returns card, contact us: email@example.com and we will let you know the next steps. We do not cover the cost of returns.
Alternatively, you can take your return to any LIND dealership: https://www.lind.co.uk/locations
Please see the exceptions to our returns policy here.
I've not received my refund yet, how long does it take?
Once your return reaches us, it can take 3-5 business days for our team to initiate the refund and up to 10 business days for your bank to process this.
How long is the warranty on my item?
Product warranties differ depending on item and brand and will vary in length and inclusions. If you have any warranty questions, before or after your purchase, please contact us by emailing firstname.lastname@example.org